Contact Glen Oaks Commons Water Restoration

How do you keep water damage from spreading before help arrives?

Start with safety and the water supply, and call us while you work down this list.

• If the breaker panel is in the wet area, don't touch it. Stay on dry ground and let the crew or your electric utility deal with the power.
• For a leak at one fixture, close the small valve under the sink or behind the toilet. For anything bigger, use the main valve, which is usually in the basement near the meter.
• A floor drain that's pushing water up is a sign the sewer line is backing up. Keep that area closed off and avoid flushing toilets.
• Check the sump pump's breaker if the pit is overflowing, and if you have a battery backup, make sure it kicked on.
• When Youngs Creek and the White River is running high, water can come in through basement walls or window wells. Move what you can upstairs and keep track of where it's entering.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What does the person who answers need to know?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Where the water is coming from, and whether it's still running.
• Whether it's clean water from a supply line or water that came up from a drain.
• If anything stored in the basement is sitting in water.
• When it started, even if it's a guess.
• Roughly when the house was built. Much of Glen Oaks Commons went up in the 2000s to 2010s, and the age points the crew toward likely trouble spots.
• Anything the crew needs to get in, like a gate code or where to park.
• Whether you've called your insurance company yet, and either answer is fine.

It's fine to guess on any of these, and the crew will confirm the details on site.

What happens when the crew gets to your Glen Oaks Commons home?

When the crew walks in, they look for where the water started and make sure it can't keep coming.

Every wet area gets a reading and a photo, and that record becomes your photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

We document the damage with a photo report and walk you through what we found, so you can decide with your insurance company.

After extraction, drying equipment runs until the moisture readings say the job is done, with the crew checking in between.

Why do the age and layout of your Glen Oaks Commons home matter on the call?

Homes in Glen Oaks Commons are mostly from the 2000s to 2010s, and in newer houses water damage usually traces back to an appliance or a sump pump. The mix in Glen Oaks Commons includes two story homes. With basements common here, water from a leak upstairs often ends up downstairs too. Heavy rain raises groundwater here, and that can push water through basement floors and walls. If you're not sure about any of it, the crew will check when they arrive.

Which neighborhoods and nearby towns does this number cover?

You can reach the crew from anywhere in Glen Oaks Commons, including these neighborhoods:

• Glen Oak Commons · much of it from the 2000s to 2010s, most with basements
• Meadow Lake Commons · much of it from the 1990s to 2010s, most with basements
• Greenwood Commons · finished basements are common
• Center Grove · much of it from the 1980s to 2010s, basements are common

Calls from Hickory Ridge Village, Sheffield Park, Hunting Creek, Imperial Hills, Heron Ridge, Pleasant Creek, Innisbrooke and Featherstone come to us too. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. For details on the work itself, see our page on water damage restoration and basement flooding.

What do people ask before calling about water damage in Glen Oaks Commons?